Title

Patient advocates - Brockton VA Medical Center

VHA health service name and description
Description

VA wants to make sure that you get the best possible care. If you need help finding care or getting problems resolved, please contact a patient advocate.

Type of care
Social programs and services
Health Service API ID
patientAdvocates
This is a required Vet Center service
No
Show for VAMC Facilities
Show
VAMC system description of service

Our Patient Experience Coordinators work to ensure you receive the best possible care at our health care facilities. We work with all departments on your behalf to address your questions or concerns. If you, or a Veteran you care for has not been able to resolve important care issues through other means, please contact one of our highly-skilled patient experience coordinators, who can:

  • Help you get answers or address concerns with your care team
  • Advocate for patient and family rights
  • Serve as advocates for minority Veterans, women Veterans and Veterans with disabilities
  • Offer specialized help to former prisoners of war and Veterans transitioning from Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF) and Operation New Dawn (OND)

Learn more and connect with a patient advocate

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail or by email asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints or questions you have about your care, so we can resolve them. We also appreciate compliments about what we are doing right.

Appointments
Appointment intro text
Customize text
Appointment lead-in text
If you or a Veteran you care for has not been able to resolve important issues related to VA through other means of communication, please contact us.
Is a referral required?
No
Are walkins accepted?
Yes
Is online scheduling available for this service?
No
Phone number for appointments
Phone
Type
Phone
Phone number
774-826-2415
Label
Angel Ortiz-Bultron
Service location
Address
Address
Name of office or location
Patient Experience Coordinator Office
Building name/number
Building 3
Wing, Floor, or Room Number
1st Floor
Street address
Use the facility's street address?
On
Address

United States

Hours
Use the facility's hours
Hours
Monday: 24/7
Tuesday: 24/7
Wednesday: 24/7
Thursday: 24/7
Friday: 24/7
Saturday: 24/7
Sunday: 24/7
Contact info
Use the general facility phone number
Yes, display the general facility phone number