Many of our Veterans have utilized the Audiocare system to check on appointments and refill prescriptions for many years. Beginning on January 5, 2022, the VA is implementing a two-factor authentication process.  Along with your social security number (SSN), Veterans will now be asked to verify their date of birth. 

Veterans connecting will hear the following:

“Please enter your social security number, when you are done please press the pound sign."

Once the SSN has been entered successfully, the system will then prompt:

“To verify that we have the correct patient, please enter the patient’s 8-digit date of birth, followed by the pound sign. The date of birth format needs to be the 2-digit month, 2-digit day, and 4-digit year. For example, if your birthday is January 2, 1965, you must enter: 01 02 1965. Again, please enter the patient’s 8-digit date of birth, followed by the pound sign."

The addition of a two-factor authentication process is just another way that the VA is ensuring the security of your personal information.