Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Caribbean health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Caribbean health care.

Mailing address

San Juan VA Medical Center
10 Casia Street
San Juan, PR 00921

Main phone numbers

Local: 787-641-7582
Toll-free: 800-449-8729

To use TeleType for the Deaf (TTY) services:  dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Caribbean Healthcare System.

Phone: 787-641-7582, ext. 131930 or ext. 131932

Daniel Massa | Patient and Community Relations Service Chief
Email: daniel.massa1@va.gov 

After hours or on weekends, call the operator at 800-449-8729 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Office Hours: Monday through Friday 7:30am to 2:30pm

Extension 179364 or Direct Phone: (787) 641-9364

For Privacy Matters email:  SAJPrivacyOffice@va.gov

For FOIA Matters email:  SAJFOIA@va.gov

For questions about your request to VA Caribbean health care

Phone: (787) 641-9364 

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Caribbean.

Requesting records maintained by VA Caribbean health care

Mail:
Attn: Release of Information
10 Calle Casia
San Juan, PR 00921-3201 

Electronically 
Request Via Secure Messaging using: My HealtheVet 

Fax: 787-641-5708

Use VA Form 10-5345a for Mail and Fax request. 

Download Form: CLICK HERE

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018