Title

Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Electronic Health Records Modernization

VA Ann Arbor Healthcare System and its community-based outpatient clinics are transitioning to the new electronic health record (EHR) in the fall of 2022.

Billing and insurance

Pay your VA Ann Arbor health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Mailing address

Lieutenant Colonel Charles S. Kettles VA Medical Center
2215 Fuller Rd
Ann Arbor, MI 48105

Main phone numbers

Local: 734-769-7100
Toll-free: 800-361-8387

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Communications Office can assist local media with queries, interview requests, and expert information about the VA Ann Arbor Healthcare System.

Email: vhaannpublicaffairs@va.gov

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Ann Arbor

Email: VHAANNFOIA@va.gov
Fax: 734-845-3230
Mail:

Lieutenant Colonel Charles S. Kettles VA Medical Center
Release of Information (HIMS) -- H-136
2215 Fuller Road
Ann Arbor, Michigan 48105

For questions about your request to VA Ann Arbor

Phone: 734-845-5314

Additional FOIA request information

Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Ann Arbor.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vhaannpublicaffairs@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Support for Law Enforcement and First Responders

National 24-hour VA Hotlines

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.

• Call 988 then Press 1, 24/7.

• Chat online at https://www.veteranscrisisline.net/get-help-now/chat/

• Text to 838255

Homeless Hotline: 877-424-3838

24-hour Services at Medical Center

VA Police Dispatch: 734-845-3405

Emergency Department Triage: 734-845-5189

Emergency Department Front Desk: 734-845-4318

After Hours Nurse Triage Call Center: 734-845-6063

Hospital based Resources

Monday - Friday 8:00 A.M. - 4:00 P.M.

Suicide Prevention Coordinators

Karen Gendreau LMSW, (734) 255-0580

Tyson Gatermann LMSW, (734) 845-3922

Mary Pat Tucker LMSW, (419) 708-4936

Veteran Justice Outreach