Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

VISN 4 RN clinical contact center

If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Wilkes-Barre health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Wilkes-Barre health care.

Mailing address

VA Wilkes-Barre Healthcare System
1111 East End Blvd.
Wilkes-Barre, PA 18711-0026

Main phone numbers

Local: 570-824-3521
Toll Free: 877-928-2621

To use TeleTYpe for the Deaf (TTY) services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Wilkes-Barre Health System.

Phone: 570-830-7042
Email: William.Klaips@va.gov

After hours or on weekends, call the operator at 570-824-3521 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Wilkes-Barre

Email: VHAV04FOIAWBP@va.gov

Mail:

VA Wilkes-Barre Healthcare System
Release of Information
1111 East End Blvd.
Wilkes-Barre, PA 18711-0026

For questions about your request to VA Wilkes-Barre

Phone: 570-824-3521

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Wilkes-Barre.

Notice of privacy practices

• Notice of privacy practices

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHAWBP Web Team@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: The Joint Commission
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018