On Monday, October 3, 2022, the OVAHCS will resume full operations at the following sites of care.

• Orlando VA Medical Center (Lake Nona campus)
• The Clermont VA Clinic
• Kissimmee VA Clinic
• Lake Baldwin VA Medical Center
• Palm Bay VA Clinic
• Port Orange VA Clinic
• Tavares VA Clinic
• Viera VA Clinic
• Westside Pavilion VA Clinic
• Deltona VA Clinic

The William V. Chappell, Jr. Veterans' Outpatient Clinic (Daytona Beach) will remain closed until further notice.

Important: Veteran patients can go to any local retail pharmacy to obtain needed refills. Veteran patients must take an empty active VA prescription bottle (not older than 6 months and with refills available) or a new VA prescription on a VA form by an authorized VA provider to a retail pharmacy. This does not include controlled substances.

Link to emergency refill locations: Pharmacy Locator (open network pharmacies) | Heritage Health Solutions (hhspharmacy.com)

The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at: 1-866-265-0124, option 1

Heritage Hours of Operations for Hurricane Coverage:

• Monday through Friday 7:00am to 11:00pm EST
• Saturday and Sunday 9:00am to 5:30pm EST

Resources for Veterans:

• If a Veteran is displaced, has lost his or her medication, and no longer has a written prescription or bottle, they can contact their local VA Medical Center or the VISN 8 Clinical Contact Center at 1-877-741-3400.
• Veterans, their beneficiaries, and caregivers may also contact the VA’s Health Resource Center Disaster Hotline at 1-800-507-4571, regarding VA health benefits, eligibility, billing and pharmacy-related inquiries, during the storm period.

Veterans experiencing a medial or psychiatric emergency should call 9-1-1 or visit the nearest open emergency room. As we continue to monitor this evolving situation, we will adjust our response as required.