Prior to this appointment, she served as the Director of Quality Management and is a Lean Six Sigma Black Belt candidate. Ms. Pierson began her VA career at the Providence VA Medical Center in 2002, working in the Pathology and Laboratory Medicine Service as a clinical laboratory scientist. In 2004, she was selected as supervisor of the hematology laboratory. In 2007, she was appointed as core laboratory supervisor, overseeing the accuracy, performance, and quality assurance of over 1.5 million tests in hematology, clinical chemistry, and ancillary testing departments. In 2012, Ms. Pierson was appointed as the Health Systems Specialist to the Chief of Staff. She held the position of Group Practice Manager for several years before being appointed Director of Quality Management. Ms. Pierson holds a Bachelor of Science in Microbiology from Salve Regina University and a Master's of Science Degree in Clinical Laboratory Science and Management through Salve Regina University and Brown School of Medicine.