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Title

What if I get an error message when I try to sign in to VA.gov?

Answer

If you get the message “We're sorry. Something went wrong on our end,” take these steps: 

  • Clear your internet browser's cookies and cache. Depending on your browser, you'll find this information referred to as “Browsing Data,” “Browsing History,” or “Website Data.”
  • Make sure your cookies are enabled in your browser settings. Depending on the browser you're using, you'll usually find this information in the “Tools,” “Settings,” or “Preferences” menu.
  • If you're using Internet Explorer or Microsoft Edge, and clearing your cookies and cache doesn't fix the problem, try using Google Chrome or Mozilla Firefox instead.
    Download Google Chrome
    Download Mozilla Firefox
  • If you're using Chrome or Firefox and it isn't working, get the latest updates for your browser.

If you've taken these steps still can't sign in, call us at 800-698-2411 and select 0 (TTY: 711).

Section
Sitewide content team
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