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Title
What if my credit is frozen and I’m trying to verify my identity?
Answer
While we’re trying to verify your identity, if we find that your credit is frozen, we’ll give you a link to an Experian page that offers you a free single-use personal identification number (PIN). This PIN will let you give us one-time access to your credit information that we need to verify your identity.
Your credit freeze will stay active. Verifying your identity doesn’t affect your credit score.
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