Where does this Q&A appear on VA.gov?
What should I do if I get a collection call or letter about a VA debt?
If you get a letter from our Debt Management Center:
Contact us about payment options. Be sure to contact us within the time limit listed in your first debt letter. This will help you avoid more collection actions.
Call us at 800-827-0648 (or 1-612-713-6415 from overseas) (TTY: 711). We’re here
Monday through Friday, 7:30 a.m. to 7:00 p.m. ET. Or contact us online.
Contact us online through Ask VA
If you get a call or letter from the U.S. Department of the Treasury or a private collection company:
Call the company or ask the caller about payment options. Contact them right away to avoid having more fees added to your debt.
If we've only referred your debt to the Treasury Offset Program and not the Cross-Servicing Program (CS), we may be able to accept your payments at VA.
If your debt is with the CS program or with a private collection company, don’t send us a payment. This will delay an update to your account. The U.S. Treasury or the private company may keep adding fees and interest.