Refill your prescriptions

If you have a VA Provider…
To pick up new prescriptions at the pharmacy window, you must come to the pharmacy and request them.
If you would like your new prescriptions to be mailed to you, you do not need to request them at the pharmacy. Mailed prescriptions may take 7-14 business days to process.

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 14 days before your supply runs out.

Online

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Go on-line to www.myhealth.va.gov. If this is your first time visiting this website, you need to register by clicking the red register button below the member login box. A Premium account is needed as of June 2022; go to www.myhealth.va.gov/premium for instructions to upgrade. Follow the steps on the screen to complete registration.  Once you register, use your User ID and Password to log into your account. Next you can click on the Pharmacy tab to refill prescriptions using your most recent prescription number.

Phone refills (automated refill line)

541-830-7563 (Southern Oregon area)
800-809-8725 (toll free from outside the Southern Oregon area)

Mail refills

Refills are not automatically processed. To have your refills mailed, you need to request them. Request refills at least 2 weeks before you are out of medication. Refills can be requested at the pharmacy window to be picked up if it is less than a 90-day supply.   Remember each prescription may have a different Rx
number; please use the most recent Rx number.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

If you have a VA Provider…
To pick up new prescriptions at the pharmacy window, you must come to the pharmacy and request them.
If you would like your new prescriptions to be mailed to you, you do not need to request them at the pharmacy. Mailed prescriptions may take up to14 business days to process.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

White City VA Medical Center

Outpatient pharmacy
Building 201
Map of White City VA Medical Center campus
Hours: Monday through Friday, 8:15 a.m. to 12:00 p.m. PT
Monday through Friday, 12:30 p.m. to 4:30 p.m. PT   Closed all Regular and Federal holidays.

Contact us with questions about your prescriptions

Pharmacy support

Phone: 541-830-7563 or 800-809-8725, ext. 7563
Hours: Monday through Friday, 8:15 a.m. to 12:00 p.m. PT
Monday through Friday, 12:30 p.m. to 4:30 p.m. PT Closed all Regular and Federal holidays.

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

• White City VA Medical Center campus, Building 201, outpatient pharmacy

Additional information

Please notify your VA SORCC Provider if you stop taking a medication that they have been providing.

• If you have any questions about safety or the quality of care provided by SORCC, please contact VA SORCC and ask to speak to a health care team about your concerns.
•  If you have urgent questions outside normal business hours, call the main facility at 541-826-2111, select 1 for Pharmacy, then 2 for ‘a Pharmacy representative’. You will be transferred to a VA Nursing telephone advice line.
• A National VA directive specifies that Pharmacy Service cannot reverse a charge for a medication once it leaves the pharmacy. If you have medication you no longer take and would like to have it destroyed properly, bring it to the Pharmacy or contact your local police for proper disposal.
•  If your medication is not on the VA Formulary, we will ask your provider to substitute a similar  medication that is on the VA Formulary. If your outside provider does not want this substitution, they need to submit a formulary exception request, which takes up to 96 hours and may not always get approved.