In this role, Mr. Renfrow is responsible for leading the operations and strategy for a large, complex 1A healthcare system with two medical centers and fifteen outpatient clinics, serving 110,000 Veterans in Tennessee and Kentucky. Tennessee Valley Healthcare System employs over 4,500 employees with an annual operating budget of over $1.2 billion.  

Mr. Renfrow has served in various roles at VA since 2006, to include previously serving as the Deputy Director, VA Patient Experience Program; Acting Deputy Vice Chairman, VA Board of Veterans’ Appeals; Chief Consultant, VA Patient Experience; Senior Advisor for Safety, Security, and Preparedness Modernization to the VA Assistant Secretary for Operations, Security, and Preparedness; and Deputy Director for Plans, VA Office of Emergency Management.

Mr. Renfrow is an Air Force Veteran, serving on Active Duty from 2002-2006 and in the Maryland Air National Guard from 2006-2011.

CAREER CHRONOLOGY:

2021 – Present           Deputy Executive Health System Director, VA Tennessee Valley Healthcare

System, Nashville, TN.

2021                               Acting Deputy Vice Chairman, VA Board of Veterans’ Appeals, Washington, D.C.

2019 – 2021                Deputy Director, VA Patient Experience Program, Washington, D.C.

2016 – 2019                Chief Consultant, VA Patient Experience Program, Washington, D.C.

2015 – 2016                Senior Advisor for Safety, Security, and Preparedness Modernization to the VA Assistant Secretary for Operations, Security, and Preparedness, Washington, D.C.

2011- 2015                  Deputy Director for Plans, VA Office of Emergency Management, Washington D.C

2006 – 2010                Emergency Management Plans Specialist, VA Office of Emergency Management, Washington D.C

EDUCATION:

2021    VA Senior Executive Service Candidate Development Program, Washington, D.C.

2020    Masters of Arts, Organizational Leadership, Gonzaga University, Spokane, WA.

2014    National Preparedness Leadership Institute, Harvard University, Boston, MA.

2013    Master of Professional Studies, Strategic Security, George Washington University,

Washington, D.C.