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Patient advocates

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VA Altoona health care patient advocates help Veterans resolve problems and get the care they deserve. Find out how to connect with a patient advocate.
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The patient advocates at VA Altoona health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.
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Connect with a patient advocate

Staff profile
Brian Kerr

Care we provide at VA Altoona

Our patient advocates work hard to make sure you receive the best possible care. They offer help with:

  • Patient concerns with the care team
  • Advocating for patient and family rights

The Joint Commission standard

The Joint Commission standards deal with organization quality, safety of care issues, and the safety of the environment in which care is provided. If you believe you have pertinent and valid information about such matters, you may contact Quality Management Service at 814-943-8164, extension 17489. Patient safety concerns can be reported to The Joint Commission:

  • www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Related Links
Related information
VA's patient advocacy program
Learn more about how patient advocates support Veterans at VA and what the process of working with one is like.
Patient rights and responsibilities
Learn about your rights and responsibilities as a patient at VA.
Rights and responsibilities of family members of Veteran patients
Learn about your rights and responsibilities as a family member who may be helping a Veteran make decisions about their care.