Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Need transportation?

View the VA New England shuttle schedule.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Bedford health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Bedford health care.

Mailing address

Edith Nourse Rogers Memorial Veterans' Hospital
200 Springs Road
Bedford, MA 01730

Main phone numbers

Local: 781-687-2000
Patient Care Line: 800-838-6331 (800-VETMED1)

• Press 1 for the automated Pharmacy refill line
• Press 2 to make, change, or cancel an appointment or to leave a message for your care team
• Press 3 for Eligibility
• Press 4 for Billing

To use TeleType for the Deaf (TTY) services: 711

Media, press, and congressional support

The Office of Public Affairs can assist local media and congressional staff offices with queries, interview requests, and expert information about VA Bedford Healthcare System. Congressional queries must be submitted in writing with a signed release from the Veteran.

Email: VHABEDPublicAffairs@va.gov
Phone: 781-687-4988

After hours or on weekends, call the operator at 781-687-2000.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Bedford 

Email: VHABEDFOIA@va.gov 
Fax: 781-687-3147
Mail:

VA Bedford Healthcare System
FOIA Officer
200 Springs Road (003B)
Bedford, MA 01730

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Bedford.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHABEDPublicAffairs@va.gov. 

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181