Patient help and resources

Need help? Contact the Veteran Experience Office

If you need help getting care or resolving an issue with VA, get help from one of our trained service-level advocates.

VISN 4 RN clinical contact center

If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Butler health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at the Butler VA

Mailing address

Butler VA Health Care System
353 N Duffy Rd
Butler, PA 16001

Main phone numbers

Local:  724-287-4781
Toll-free:  800-362-8262

To use TeleType for the Deaf (TTY) services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the the Butler VA Health Care System.

Phone:  878-271-6492
Email:  Paula.McCarl@va.gov

After hours or on weekends, call the operator at  724-287-4781 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by the Butler VA

Fax:  878-271-6780
Mail:

Butler VA Health Care System
Release of Information
353 North Duffy Road
Butler, PA 16001

For questions about your request to the Butler VA

Phone: 878-271-6492 

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Butler.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHABUTPublicAffairs@va.gov. 

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for Law Enforcement and First Responders

Butler VA Health Care System

353 North Duffy Road
Butler, PA 16504-1559
Main phone: 724-287-4781

VA Butler Police:  878-271-6002

Behavioral Health: 888-266-9040

Domiciliary Residential Treatment (Drug/Alcohol): 724-477-5033

Enrollment and Eligibility Team: 878-271-6645

Healthcare for Homeless Veterans Coordinator: 878-271-6118

Intimate Partner Violence (IPV):  878-271-6124

Patient Advocates: 878-271-6577

Suicide Prevention Coordinator: (878) 271-6552 

Veteran Justice Outreach Coordinator (VJO):  724-996-8576

VA Emergency & Urgent Care Resources

The Veterans Crisis Line connects Veterans and service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.
Call 988, and press 1

Tele Urgent Care: 1-833-835-3874  
Hours of operation: 7:00 a.m. to 11:00 p.m. daily, including weekends and holidays

Behavioral Health Call Center 888-266-9040
M-F, 8 am - 4:30 pm

Behavioral Health Triage and Same-Day Appointments 878-271-6370

After normal business hours
Veterans Crisis Hotline- 24-Hour Service 988, press 1
VA National Call Center for Homeless Veterans- 24-Hour Service 1-877-424-3838

Community Based Outpatient Clinics (CBOC

Armstrong County VA Clinic
11 Hilltop Plaza | Kittanning, PA 16201-8905
Main phone: 724-545-8420

Clarion County VA Clinic
56 Clarion Plaza, Suite 115 | Monroe Township, PA 16214-8575
Main phone: 814-226-3900

Cranberry Township VA Clinic
900 Commonwealth Drive, Suite 900 | Cranberry Township, PA 16066-5019
Main phone: 724-741-3131

Lawrence County VA Clinic
1750 New Butler Road | New Castle, PA 16101-3184
Main phone: 724-598-6080

Michael A. Marzano VA Clinic
295 North Kerrwood Drive, Suite 110 | Hermitage, PA 16148-5207
Main phone: 724-346-1569