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Find phone numbers and contact information for frequently requested services like patient advocates, medical records, billing and insurance, and more.

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Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Eastern Oklahoma health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Eastern Oklahoma health care.

Mailing address

Jack C. Montgomery VA Medical Center
1011 Honor Heights Dr.
Muskogee, OK 74401

Main phone numbers

Call Center: 888-397-8387

To use TeleTYpe (TTY) services: dial 711.

A - F

Business Office

Billing: 888-397-8387, ext. 73866

G - M

Human Resources Office

1011 Honor Heights Drive
Muskogee, OK 74401-1318
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. CT
Phone: 918-577-3600

You can visit USAJOBS to see all of our current openings, and visit our Jobs and Careers page to learn more about the application process.

Contact our Nurse Recruiter: Now is an exciting time to become a nurse with Eastern Oklahoma VA Health Care System. For more information, please call our nurse recruiter at 888-397-8387, ext. 73689.

My HealtheVet Coordinator

888-397-8387, ext. 73824

N - Z

Police Services

For emergencies: 918-577-3333 or 918-577-2222

For non-emergencies: 918-577-3807

Veterans Transportation Service

Call center: 918-252-8030 (Tulsa) or 918-577-4215 (Muskogee).

All Veterans enrolled at the medical center are eligible for the Veterans Transportation Service, but top priority will be given to Veterans with disabilities, wheel-chair bound, cancer patients, dialysis and amputee patients and those who are at a high risk for suicide.

Volunteer or Donate

Olei Pettit (Tulsa)
Voluntary Services Specialist
Center for Development and Civic Engagement
Phone: 918-628-8000, ext. 29656
olei.pettit@va.gov

Shantel McJunkins (Muskogee)
Voluntary Services Specialist
Center for Development and Civic Engagement
Phone: 888-397-8387, ext. 73622
Shantel.McJunkins@va.gov

Give the special gift of time, money, or needed items to help our Veterans. As one of our volunteers or donors, you can impact many lives in unexpected ways.

Visit our volunteer or donate page to find opportunities to help our Veterans.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Eastern Oklahoma Health System.

Phone: 918-577-3704
Email: Benita.McClellan@va.gov

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by Eastern Oklahoma VA Health Care System under FOIA

Email: Ronnie.Jamerson@va.gov
Phone: 918-577-4136

Jack C. Montgomery VA Medical Center
Privacy Officer
1011 Honor Heights Dr.
Muskogee, OK 74401

For questions about your request to Eastern Oklahoma VA Health Care System

Phone: 918-577-4136

Additional FOIA request information

Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Benita.McClellan@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: Report a Patient Safety Concern or File a Complaint | The Joint Commission
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018