Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Erie Health System.
Phone: 814-860-2074
Email: Chanel.Cook@va.gov
After hours or on weekends, call the operator at 814-868-8661 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Erie
Email: VHAFOIAERI@va.gov | Thomas W. Smith - Privacy and FOIA Officer
Fax: 814-860-2530
Mail:
Erie VA Medical Center
Business Office
Release of Information
135 East 38th Street
Erie, PA 16504
For questions about your request to VA Erie
Phone: 814-860-2523
Additional FOIA request information
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Coming soon!
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Avoid fraud and scams
VA remains committed to protecting the privacy of our Veterans, service members, and military spouses.
With this in mind, we are sharing an update that some Veterans have received fraudulent calls from individuals who claim to be affiliated with the government.
These calls may try to sway you to provide personal or identifying information, along with credit card or bank account numbers.
Sharing this information can lead to theft of the Veteran’s identity, their money or both. Don’t be fooled.
Never give out personal information to anyone who contacts you out of the blue.
Neither the Department of Veterans Affairs, nor any other legitimate government agency will ever request any personal information over the phone, via text or email.
If you’re contacted by anyone requesting personal information, hang up and contact your local VA.
If you're unsure, it's always safer to hang up and call the Erie VA directly at 814-868-8661 or 1-800-274-8387 (toll free).
Scammers can spoof phone numbers, so you can’t rely on caller identification.
To learn more about spoofing, visit: https://www.fcc.gov/spoofing
What to do if you spot a scam
If you are a victim of or spot a scam, you should first file a complaint with your State Attorney General’s Office.
You should also report it to the FTC at https://reportfraud.ftc.gov/#/.
Report patient care or safety issues
As a High Reliability Organization (HRO) the Erie VA Medical Center supports a culture of safety and strives to provide exceptional care and customer service. If you experience or witness a safety issue, please notify us immediately.
1. Report the safety concern to the nearest staff member. All of Erie VAMC employees receive HRO training and are able and prepared to assist you with safety concerns.
2. Report the safety concern to the Service Level Advocate (SLA). Each department within the Erie VAMC has a designated SLA. These individuals provide patients with solutions to problems, concerns, safety issues, and unmet needs.
3. Report the safety concern to a Veteran Experience Officer. As patient advocates, Veteran Experience Officers (VEO) help resolve issues with patient care. Their mission includes providing the highest quality Customer Experience (CX) in the delivery of care to Service members, Veterans, their families, caregivers, and survivors.
Ask an Erie VAMC staff member to connect you with a VEO or contact them directly.
Damian T. Siggia | 814-860-2514
Jeremy L. Ireland | 814-860-2515
4. Report the safety concern to our Facility Leadership. Speak with Erie VAMC Executive Director, John Gennaro during weekly open office hours.
Director’s Office Open Door Hours
Every Friday: noon to 1:30 p.m.
Location: Erie VAMC | 7th Floor
If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018