Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Phone refills (automated refill line)

479-443-4301, ext. 65420
800-621-8387 (toll free from outside the Fayetteville area)

1. After you have dialed the number, wait for the automated attendant to answer.

2. Enter your entire social security number, then press the # key. Wait for an answer.

3. Press 2, then wait for an answer.

4. Press 1, then wait for an answer.

5. Enter the prescription number, then press the # key. Wait for an answer.

6. To refill additional prescriptions, press 1 and repeat the process.

7. If you are using the automated refill line, all refills should be ordered at least 14 days prior to when the refill is due to insure prompt processing and delivery time.

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at one of our VA Fayetteville Arkansas health care pharmacies.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

Fayetteville VA Medical Center

Outpatient Pharmacy
Building 1
First floor (near Emergency Department waiting area)
Map of Fayetteville campus
Hours: Monday through Friday, 8:00 a.m. to 6:00 p.m. CT

Gene Taylor Veterans' Outpatient Clinic

Outpatient Pharmacy
1850 West Republic Road
Springfield, MO 65807-5730
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. CT

Contact us with questions about your prescriptions

Pharmacy support

Phone: 479-443-4301, ext. 65420
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. CT

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

• Fayetteville VA Medical Center, Building 1, first floor