Resources and support CMS account administration policy

Last updated on May 5, 2022 at 2:02 pm

See the rules and requirements for all Resources and support CMS accounts. This policy tells CMS helpdesk how to administer CMS accounts, and who on the product team can make decisions about access.

This article is for:

Resources and support

Product

Resources and support

Account policy owner

The account policy owner sets the rules listed below for how CMS accounts for this product are managed. This is often the OCTO product owner, but doesn’t have to be.

Dave Conlon

Account administrator

The account administrator makes day to day decisions about how CMS helpdesk manages all the CMS accounts within this product, such as verifying access, following up on training statuses, etc. This can be the same person as the policy owner, or someone else, such as a product manager. Ideally, there should be just one account administrator so it's clear who to contact about accounts for the product.

Danielle Thierry, Sidewide Content lead

Account points of contact (optional)

Some products may need the option to delegate the task of verifying permissions for people in decentralized parts of the organization. CMS helpdesk will reach out to the people below about accounts for people within their branch of organization. If there aren't any account points of contact listed here, helpdesk will default to contacting the account admin.

Organization	Point of Contact	Alternate (recommended)
Sitewide content team	Danielle Thierry	Dave Conlon
Sitewide content team	Beth Potts

Sections policy

CMS helpdesk will default to assigning sections according to the following framework unless the account administrator approves an exception.

If the requested user is this kind of person....	assign them to:
VHA staff	VHA Resources & support section
VBA staff	VBA Resources & support section
Other	Appropriate Resources & support section. New sections may need to be added.

Editorial workflow roles policy

CMS helpdesk will default to assigning editorial workflow roles according to the following framework unless the account administrator approves an exception.

If the requested user is this kind of person...	give them the following roles:	Notes
Resources and support editor	content creator - Resources and support; content editor.	In some cases Publisher may also be appropriate.
Sitewide Content team member	content admin	They need access to Promos, which currently requires content admin

Content admin roles policy

Content admin roles policy

Because it grants broad permission to work in all VA.gov sections, this role is granted only in limited circumstances. The account policy owner may decide to grant the content admin role for their product if there are users who need to be able to...

Edit, review and publish content in all VA.gov sections
Perform a manual content release

Content admin role needed for this product?	Grant this role to:
Yes	Only members of the Sitewide Content team approved by the account policy owner.