Rx Refill App
You can request refills of your refillable VA prescriptions, track VA prescription deliveries, and view VA prescription history from the convenience of your mobile device with the Rx Refill app. Learn more about the Rx Refill App.
Phone refills (automated refill line)
713-794-7648
800-454-1062 (toll free from outside the Houston area)
When you call, you will need the prescription number from the label and your social security number.
Mail refills
Mail back the refill request form that comes with your prescription to the provided address.
Note: We can’t process refill requests on the same day that new prescriptions are picked up.
If you don't have the refill request form, mail the VA Pharmacy your request in the form of a letter including your complete name, social security number, and the prescription number or name of medication. Mail your request to:
Michael E. DeBakey VA Medical Center
Outpatient Pharmacy 580/119
2002 Holcombe Blvd.
Houston, TX 77030-4211
Drop-off boxes
There are 2 drop-off boxes available at the Michael E. DeBakey VA Medical Center in Houston to use to return your computerized refill slip:
- Outside Primary Care Clinic 3
- Outpatient the pharmacy waiting room on the first floor
Pick up new prescriptions
You can pick up new prescription orders at one of our VA Houston health care pharmacy locations by checking in at the Pharmacy window. Please have your VA ID card available.
We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone, or mail.
How do I get a community care prescription filled?
Routine prescriptions: All routine prescriptions should be forwarded to VA Houston health care pharmacy for processing and fulfillment by mail.
- The prescription and any documentation must be submitted to a VA Houston health care pharmacy to be filled.
- Community providers are required to fax, mail, or electronically prescribe non urgent/emergent prescriptions to a VA Houston health care pharmacy. Incomplete prescriptions will not be processed and will be returned to the prescribing provider to re-submit to VA for re-processing once completed. At this time, we are unable to accept electronically prescribed controlled substances.
How do I get reimbursed for a community care prescription?
Prescriptions must be associated with a VA or TriWest approved authorization of care and any additional prescription needs would need to follow routine prescription/VA formulary processes.
If you paid out of pocket for a community care prescribed medication, follow the below steps for reimbursement.
- You need a copy of the cash register receipt.
- A copy of the portion of the medication information sheet attached to the bag that includes your name and prescription information.
- A letter or note requesting reimbursement with justification of why you were not able to fill the prescription at a VA pharmacy.
- Send the information above to the Community in the Care department.
Note: Prescriptions are limited to a 14 day supply of a formulary medication. Prescriptions for more than 14 days would need to be filled at a VA Houston health care pharmacy.
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find the large blue MedSafe box on the first floor of the main building in the Emergency Department.