Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Billing and insurance

Pay your VA Houston health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Community Care

Get local care in the community through approved non-VA medical providers.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative, clinic, and program offices at VA Houston health care.

Mailing address

Michael E. DeBakey VA Medical Center
2002 Holcombe Boulevard
Houston, TX 77030

Main phone numbers

Appointments, prescriptions, talk to triage nurse: 713-794-8985
Patient Advocates: 713-794-7884
Main phone (operator): 713-791-1414
Toll-free: 800-553-2278
To use TeleType for the Deaf (TTY) services: 711

Contact Information for Community Partners & Providers

72-hour notifications for ER or inpatient community care: 844-724-7842
Transfer center phone: 713-794-7109
Transfer center fax: 713-770-1790

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Houston Health System.

Phone: 713-794-7349
Email: vhahoupublicaffairs@va.gov

Submit a FOIA request

Under the Freedom of Information Act (FOIA), any person has a right of access to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

(Please do not submit FOIA requests for medical records.)

Requesting records maintained by VA Houston

You can file a FOIA request for records (other than medical records) maintained by VA Houston. Complete the FOIA request form and return by email, fax, or mail. 

Email: vhahoufoia@va.gov
Fax: 713-770-2817
Mail: Michael E. DeBakey VA Medical Center
           ATTN: FOIA OFFICE 00A-PO
           2002 Holcombe Blvd.
           Houston, Texas 77030
Privacy Officers: Our Privacy Officers are Duane Jones and Brandy Perkins. They can be reached at vhahouprivacy@va.gov.

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Houston.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-…
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for first responders

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community for help.

Veterans Crisis Line

Connect Veterans with caring, qualified Veteran Crisis Line responders for free, private help anytime 24/7.

Phone: 988, select 1

VA Houston health care

We provide Veterans with health care services at the Houston VA Medical Center and 11 community based outpatient clinics.

Main phone: 713-791-1414

Mental health clinic: 713-794-7561

VA Health Connect: Speak with professionally trained registered nurses 24/7 at 713-794-8985 or toll-free 800-639-5137.

VA Police Service: 713-794-7106

View our clinical locations and contact information.

Healthcare for Homeless Veterans Program

We help Veterans who are homeless or at risk of being homeless.

Phone: 713-794-7848

Hotline for Homeless Veterans: 1-877-4AID VET or 877-424-3838