Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your Lexington VA Health Care System bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Lexington health care.

Mailing addresses

Franklin R. Sousley Campus
2250 Leestown Road
Lexington, KY 40511

Troy Bowling Campus
1101 Veterans Drive
Lexington, KY 40502

Main phone numbers

• Franklin R. Sousley Campus
  • Local: 859-233-4511
  • Toll-free:  Coming soon!
• Troy Bowling Campus
  • Local: 859-233-4511
  • Toll-free:  Coming soon!

To use TeleType for the Deaf (TTY) services:  dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Lexington Healthcare System.

Phone: 859-233-4511
 

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Lexington health care

Mail:

VA Medical Center
Business Office
Release of Information
1101 Veterans Drive
Lexington, KY 40502

For questions about your request to Lexington VA Health Care System

Phone: 859-233-4511

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Lexington.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vhalexpao@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018