Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Maryland health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Virtual Help Desk

If you need additional information about the VA Maryland Health Care System or have a question about our facilities, programs and services, send an email to the Virtual Help Desk.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Maryland health care.

Mailing address

Baltimore VA Medical Center
10 North Green Street
Baltimore, MD 21201

Perry Point VA Medical Center
59 Avenue D
Perry Point, MD 21902

Loch Raven VA Medical Center
3900 Loch Raven Boulevard
Baltimore, MD 21218

Medical Center Phone Numbers

Baltimore VA Medical Center
410-605-7000
800-463-6295 (Toll Free)

Loch Raven VA Medical Center
410-605-7000
800-463-6295 (Toll Free)

Perry Point VA Medical Center
410-642-2411
800-949-1003 (Toll Free)

Outpatient Clinic Phone Numbers

Cambridge VA Outpatient Clinic
410-228-6243
877-864-9611 (Toll Free)

Eastern Baltimore County VA Outpatient Clinic
443-730-2020
800-351-8387 (Toll Free)

Fort Meade VA Outpatient Clinic
410-305-5300

Glen Burnie VA Outpatient Clinic
410-590-4140

Pocomoke City VA Outpatient Clinic
410-957-6718
866-441-0287 (Toll Free)

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Maryland Healthcare System.

Phone: 410-605-7464
Email: vamhcspublicrelations@va.gov

After hours or on weekends, call the operator at Baltimore VA Medical Center and Loch Raven VA Medical Center: 410-605-7000, select 0, Perry Point VA Medical Center: 410-642-2411, select 0, and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Maryland

Fax: 410-209-8402 (Baltimore VA Medical Center) or 410-642-1123 (Perry Point VA Medical Center)
Mail:

Baltimore VA Medical Center
Health Information Management Section(136D)
Release of Information
10 North Greene Street
Baltimore, MD 21201

Perry Point VA Medical Center
Health Information Management Section(136D)
Release of Information
59 Avenue D
Building 59
Perry Point, MD 21902-0001

For questions about your request to VA Maryland

Phone: 

Baltimore VA Medical Center: 410-605-7348

Loch Raven VA Medical Center: 410-642-2411, ext. 26028

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Maryland.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vamhcspublicrelations@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181