Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA New Jersey health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA New Jersey health care.

Mailing addresses

East Orange VA Medical Center
385 Tremont Avenue
East Orange, NJ 07018

Lyons VA Medical Center
151 Knollcroft Road
Lyons, NJ 07939

Main phone numbers

• East Orange VA Medical Center:  973-676-1000 dialing prefix - 20
• Lyons VA Medical Center:  908-647-0180 dialing prefix - 21

To use TeleType (TTY) services: dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA New Jersey Healthcare System.

Phone:

908-647-0180, ext. 21-4050

Email: publicaffairs.vhanjh@va.gov

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA New Jersey 

Email:  vhaeasfoia1@va.gov
Fax: 973-676-4226
Mail:

VA New Jersey Healthcare System
Release of Information (136D)
385 Tremont Avenue
East Orange, NJ 07018

For questions about your request to VA New Jersey 

• East Orange VA Medical Center: 

  973-676-1000, ext. 20-1948

  • Lyons VA Medical Center:

    908-647-0180, ext. 21-4554

    Additional FOIA request information

    • Review VA’s requirements for a FOIA request, including sample requests.

    • See the VA FOIA Library, which publishes commonly requested records.

    • If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA New Jersey.

    Report an issue

    Give us website feedback

    To report a technical issue or give us feedback about this site, email our web team at VANewJerseyWebmasters@va.gov

    Report suspected fraud or mismanagement

    Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

    Phone: 800-488-8244

    Mail:
    VA Inspector General Hotline (53e)
    810 Vermont Ave. NW
    Washington, DC 20420

    Learn more about the VA OIG hotline.

    Report patient care or safety issues

    If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

    Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
    Phone: 800-994-6610
    Fax: 630-792-5636
    Email: complaint@jointcommission.org

    Mail:
    Office of Quality Monitoring
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, IL 6018