Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA North Florida/South Georgia health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA North Florida/South Georgia health care.

Mailing address

Malcom Randall Department of Veterans Affairs Medical Center
1601 SW Archer Road
Gainesville, FL 32608-1197

Lake City VA Medical Center
619 South Marion Avenue
Lake City, FL 32025

Main phone numbers

Local: 

• Malcom Randall Department of Veterans Affairs Medical Center: 352-376-1611
• Lake City VA Medical Center: 386-755-3016

Toll-free: 

• Malcom Randall Department of Veterans Affairs Medical Center: 800-324-8387
• Lake City VA Medical Center: 386-755-3016

To use TeleType for the Deaf (TTY) services: dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA North Florida/South Georgia Healthcare System.

Email: VHANFLPublicAffairs@va.gov 

After hours or on weekends, call the operator at 352-376-1611 or 386-755-3016 and ask for the administrator on duty.

Submit a Freedom of Information Act (FOIA) request

The Freedom of Information Act (FOIA) states that any person has a right of access to Federal agency records, except to the extent that such records are protected from release by a FOIA exemption or a special law enforcement record exclusion.

Requesting records maintained by VA North Florida/South Georgia health care 

Your request must be in writing and submitted by email or letter:

Email: VHANFLFOIA@va.gov 

Mail:  Malcom Randall VA Medical Center

            Attn: FOIA Office (001A-GV)

            1601 Southwest Archer Road
            Gainesville, FL 32608-1197

For questions about your request to VA North Florida/South Georgia

Phone: 800-324-8387, ext. 107059 

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA North Florida/South Georgia health care.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHANFLPublicAffairs@va.gov 

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018