Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Central Alabama health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Central Alabama health care.

One-Digit Prefixes for direct lines

Medical Centers

Montgomery     3-XXXX

Tuskegee            5-XXXX

Community Based Outpatient Clinic

MVAC                                 4-XXXX

Dothan                             4-XXXX                                      

Wiregrass                        4-XXXX

Monroe County            6-XXXX

Columbus CBOC          6-XXXX

Fort Benning                 6-XXXX

Columbus Downtown VA Clinic  6-XXXX

Vet Centers

Columbus                  6-XXXX

Montgomery            3-XXXX

Veterans Benefits Administration

Montgomery            2-XXXX

Mailing addresses

Central Alabama VA Medical Center-Montgomery
215 Perry Hill Road
Montgomery, AL 36109

Central Alabama VA Medical Center-Tuskegee
2400 Hospital Road
Tuskegee, AL 36083

Main phone numbers

Local:

• Montgomery-West: 334-272-4670 
• Tuskegee-East: 334-727-0550

Toll-free:

• Montgomery-West and Tuskegee-East: 800-214-8387

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Central Alabama Healthcare System.

Phone: 334-272-4670, ext. 34921
Email: CAVHCSPublicAffairsTeam@va.gov

After hours or on weekends, call the operator at 800-214-8387

National 24-hour VA Hotlines

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.

The new number with the same 24/7 crisis support. Save the new Veterans Crisis Line number on your phone today—Dial 988 then Press 1.

 • Chat online at https://www.veteranscrisisline.net/get-help-now/chat/ 

 • Text to 838255

Homeless Hotline: 877-424-3838

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Central Alabama 

CAVHCS
Business Office (136D)
Release of Information
215 Perry Hill Road
Montgomery, AL 36109

CAVHCS
Business Office (136D)
Release of Information
2400 Hospital Road
Tuskegee, AL 36083

For questions about your request to VA Central Alabama 

Phone:

• Montgomery-West:  334-272-4670, ext. 34647 or 34648
• Tuskegee-East: 334-727-0550, ext. 53818

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Central Alabama.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018