Current Visitation Policy: Due to the rise in COVID (Delta variant), Eastern Oklahoma VA Health Care System (EOVAHCS) asks that you adhere to the following guidelines. These procedures are in place for your safety.

EOVAHCS allows one caregiver to be present with the patient for emotional support during their stay. EOVAHCS allows for one support person of the Veteran’s choice unless the individual's presence infringes on others’ rights or safety. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. 

Masks Required: Everyone entering EOVAHCS facilities are required to wear a face covering. If you do not have one, VA will provide one to you. 

Screening Measures: All VA medical facilities have implemented screening measures for COVID-19. To answer screening questions in advance, you may text 53079, type “screen” into the text box, and hit send. Show your “OK to proceed” to the door screener.

Visiting Hours: Visiting hours vary based on the patient’s location and care: 

• One Caregiver is allowed in the General medical, surgical and rehabilitation units – Check with the Veteran’s medical team for visiting hours. If the Veteran is unable to communicate, family members can discuss their preferences with the medical team. 
• One Caregiver is allowed in the Emergency Department and Intensive Care Unit– the nurse manager or charge nurse sets visiting hours based on the Veteran’s condition and activity.
• Inpatient COVID-positive Veterans cannot have visitors. Special considerations may be available for Veterans receiving End of Life care.
• Behavioral Medicine (Psychiatric) Unit does not allow in-person visitation. Only phone calls are allowed.

Visitors:

Children under the age of 18 are not allowed inside VA medical facilities, except for nursing infants.

Clergy are welcome to visit patients who are members of their religious group at the discretion of the unit’s physicians or nurses.

Phone calls or virtual calls may be an alternative to an in-person visit. Please contact Social Work Service at 918-577-4144 for more information.

Cost: Free

Wheelchair availability: Muskogee East VA Clinic has wheelchairs available upon arrival for patients who need them to access the building.

The Veterans Transportation Service (VTS) provides transportation to the Jack C. Montgomery VA Medical Center and Tulsa CBOC’s for Veterans with special needs and Veterans who don’t have transportation to and from their outpatient appointments.

The VTS Dispatcher will screen all Veterans prior to scheduling a ride and upon arrival. For more information, call 918-252-8030 (Tulsa) or  918-577-4215 (Muskogee).

Who's Eligible?

All Veterans enrolled at the medical center are eligible for the VTS, but top priority will be given to Veterans with disabilities, wheel-chair bound, cancer patients, dialysis and amputee patients and those who are at a high risk for suicide.

How do I schedule a ride?

Veterans can schedule transportation by calling the VTS call center at 918-252-8030 (Tulsa) or  918-577-4215 (Muskogee).

VTS drivers are in Muskogee are available Monday through Friday from 5 a.m. to 8:30 p.m.  We request that if you are riding with VTS from an area outside of Muskogee, that your appointments be scheduled  between 10 a.m. to noon.

VTS drivers in Tulsa is available Monday through Friday from 7 a.m. to 3:30 p.m.  We request that appointments be scheduled between 8:30 am and 2 pm.  Service in Tulsa is currently limited to a 30 mile radius around Tulsa.

We request riders try to schedule with VTS at least 48 hours in advance.

Weekly Transportation Schedule

Monday – Sallisaw, Vian, Park Hill, Tahlequah, Gore, Fort Gibson

Tuesday - Coweta, Claremore, Broken Arrow, Wagoner

Wednesday - Pryor, Inola, Wagoner, Grove, Vinita, Miami, Chouteau  

Thursday - McAlester, Stigler, Eufaula, Checotah, Porum, Kiowa, Hartshorne

Friday - Anywhere we need to go. 

NOTE: Patients seeking transportation outside the set areas and days above in the Okmulgee, Henryetta and Morris area may contact Okmulgee Creek Nation at 918-732-7909/7908.

Alternate Government Transportation

• KI BOIS Community Action, Inc.
• Muskogee Transit
• Tulsa Transportation Resource Center
• Tulsa Transit
• United Community Action Program, Inc.

Beneficiary travel

Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport. 

Find out if you qualify for beneficiary travel benefits