Pharmacy

Page introduction

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Central Iowa health care facility.

*Due to recent events, our mail order pharmacies are experiencing significant staffing challenges, resulting in prescription processing delays. This may result in further delays in medication deliveries by 2 to 3 days. We are working on this issue. We encourage Veterans to order prescription refills as soon as possible (at least 2 weeks before running out). You can also go to the MyHealthyVet app, or calling 855-560-1717.

Generate a table of contents from major headings

No table contents

Main content

Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Pharmacy Billing Information (PDF)

Phone refills (automated refill line)

515-699-5832
855-560-1717 (toll free from outside the Central Iowa area)

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at our VA Central Iowa health care pharmacy.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

Des Moines VA Medical Center

Outpatient Pharmacy
Building 1
First floor
Map of Central Iowa campus
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. CT

Contact us with questions about your prescriptions

Pharmacy support

Phone: 800-294-8387, ext. 9-5832
Hours: Monday through Friday, 8:00 a.m. to 4:00 p.m. CT

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

Des Moines VA Medical Center campus, Building 1, First floor