Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA Albany, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Albany health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Albany health care.

Mailing address

Samuel S. Stratton VA Medical Center
113 Holland Avenue
Albany, NY 12208

Main phone numbers

Main Number (Local): 518-626-5000
Business Office/Veteran Service Center (Local): 518-626-6711
Toll-free: 888-823-9656

To use TeleType (TTY) services: 711

VA Health Connect: Virtual care available 24/7 @ 1-800-877-6976

Health Connect is VA’s new virtual service that makes it easier for you to get “The Right Care, Right Now.”

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Albany Healthcare System.

Phone: 518-626-5522
Email: Peter.Potter@va.gov

After hours or on weekends, call the operator at 518-626-5000, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Albany

Mail:

Samuel S. Stratton VA Medical Center
Release of Information Office
113 Holland Avenue
Albany, NY 12208

For questions about your request to VA Albany

Phone: 518-626-5600

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Albany.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team Point of Contact at Peter.Potter@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244
Mail:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018