Patient Help and Resources

TOP 10 PHONE NUMBERS AT HINES VA

Need to speak with your PRIMARY CARE PROVIDER (Hines or the CBOCs) or MEDICINE SUBSPECIALTY/SURGICAL PROVIDER(S) or need to SCHEDULE or CANCEL AN APPOINTMENT?

Call: 708-202-2707.  If they are unable to transfer you directly to the clinic you need, ask them to send a message (called a Message Manager) on your behalf to request a return call.  You may also send a MyHealthEVet Secure Message (a form of email) to the clinic you need.

Questions about MYHEALTHEVET?

Call: 708-202-5633

Need to notify VA that you went to a NON-VA EMERGENCY ROOM?   

Call: 844-724-7842

Questions about bills for care received outside the VA?

Call: 877-881-7618

Questions about VA BILLING?

Call: 1-866-260-2614

Questions about MISSION ACT (COMMUNITY CARE) REFERRALS?   

Call: 708-202-7200

Questions about TRAVEL benefits or TRAVEL PAY?   

Call: 708-202-2568

Need to speak to a PATIENT ADVOCATE?

Call: 708-202-2716

Need to obtain copies of your VA MEDICAL RECORDS?

Call: 708-202-2121

Need to UPDATE YOUR ADDRESS OR PHONE NUMBER or are you ENROLLING for care or questions about your eligibility?

Call: 708-202-8838

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Hines Healthcare System.

Phone: 708-202-5627
Email: HinesPublicAffairs@VA.gov

After hours or on weekends, call the operator at 708-202-8387 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Hines Healthcare System

Phone: 708-202-2121
Mail:

Edward Hines Junior Hospital
Release of Information Office
5000 South 5th Avenue
Hines, IL 60141

For questions about your request to VA Hines Healthcare System

Phone: 708-202-8387

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Hines.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at hineswebmaster@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181