Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Need to make an appointment?

The Indianapolis VAMC Patient Response Center (PRC) is a centralized scheduling center for your primary care provider and some specialties. Call 317-988-1772

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Indiana health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes. 

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Enroll in VA Health Care

Register to get care at one of our VA Indiana health care facilities. Not yet enrolled in VA health care? We can help you apply in person or get started online.

Schedule Transportation to VA Health Care facility

The VTS program assists Veterans (both inpatients and outpatients) with transportation needs to appointments at the Indianapolis VA Medical center and its community-based clinics. 

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Indiana health care.

Mailing address

Richard L. Roudebush VA Medical Center
1481 West 10th Street
Indianapolis, IN 46202

Main phone numbers

Local: 317-554-0000
Toll-free: 888-878-6889

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Indiana Healthcare System.

Phone: 317-988-3497
Cell: 317-223-8133
Email: mark.turney@va.gov

After hours or on weekends, call the operator at 888-878-6889 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Indiana health care

Phone: 317-988-2326

Fax: 317-988-3160 (Veterans, insurance, attorneys)
Fax: 317-988-5484 (for Providers)
Mail:

Richard L. Roudebush VA Medical Center
Attn: Release of Information
1481 West 10th Street
Indianapolis, IN 46202

For questions about your request to VA Indiana

Phone: 317-988-2326

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Indiana.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at indpao-media@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: Joint Commission-Complaints
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018