Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Martinsburg health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Martinsburg health care.

Mailing address

Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405

Main phone numbers

Local: 304-263-0811
Toll-free: 800-817-3807

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Martinsburg Healthcare System.

Phone: 304-263-0811, ext. 4013

Email: MWV-PublicAffairs@va.gov

For more information about Public Affairs, please click here. 

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Martinsburg Healthcare System

Email: Martinsburgvamc.FOIAmaibox@va.gov
Fax: 304-579-2665
Mail:

Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405
Attn: Room 6B-100C

For questions about your request to VA Martinsburg Healthcare System

Phone: 304-263-0811, ext. 3028 or 3029

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Martinsburg.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Martinsburg.Web.Team@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181

DAISY Award Nursing Nomination

Would you like to nominate an awesome Nurse for a DAISY Award? Any Veteran, their caregiver, or colleague can nominate a deserving nurse. Nomination forms can be found located in the waiting areas throughout the medical center and VA Clinics. Click below to open the nomination. This nomination can be returned by mail to: Attn DAISY Nomination/ ELRS 207B, 510 Butler Ave., Martinsburg, WV, 25405.