VA Video Connect (VVC)

Did you know you can connect with your VA providers from the comfort of your home? If you have internet in your home and have a computer, tablet, or mobile device, you can use an app called VA Video Connect (VVC) to see your provider through a telehealth appointment (watch this video to learn more and see how a VVC appointment works). VA Video Connect is easy to use and can be used for appointments that do not require an in-person exam, such as primary care, mental health counseling, clinical pharmacy, and nutrition appointments. Learn more about VA Video Connect at www.mobile.va.gov/app/va-video-connect.

Remember, you can ask your VA provider to help your appointments occur in-person at your local Montana VA Clinic, at your home through VA Video Connect, or as telehealth appointments at the Eureka VFW’s, MSU's, or UM's telehealth room

Talk with your VA provider about using VA Video Connect if:

• You live far from your VA facility or have limited access to VA facilities.
• You have health conditions that make traveling to the VA specialist you need difficult.
• Travel conditions (such as winter roads) create a challenge to having an in-person appointment.
• You lack time to regularly attend in-person appointments.
• You don’t require a hands-on physical examination.

VA Video Connect allows Veterans and their caregivers to quickly and easily meet with VA health care providers through live video on any computer, tablet, or mobile device with an internet connection.

Need Help with a VVC appointment? VA can help you get set up or troubleshoot technical problems. Call the Office of Connected Care Help Desk at (866) 651-3180 24 hours a day, seven days a week.

What are my options to have a secure telehealth appointment?

You have two secure telehealth options:

1. Connect easily with VA providers at home through a secure VA Video Connect (VVC) telehealth appointment, or
2. Connect with VA Providers through telehealth at a local telehealth room. In Montana, there are telehealth rooms in Eureka, Bozeman, and Missoula. These are great options if you’d like in-person help connecting to a telehealth appointment or prefer to see your provider outside of your home.

Telehealth Site Information

The Eureka, Bozeman, and Missoula telehealth rooms are a convenient resource any time you have an appointment that does not require an in-person exam. In the telehealth room, you can connect to appointments for primary care, mental health counseling, clinical pharmacy, nutrition services and more.

• You always have the option to see your provider in-person. Each telehealth room makes it easier to connect to your VA providers closer to home without having to potentially travel long distances on winter roads.
• Not a technology pro? No problem! When you arrive at the telehealth room, an attendant will show you to your private appointment room. They will be available to help you connect and troubleshoot at any time. At your appointment, you will use VA Video Connect to securely meet with your VA provider. 
• Remember, you can ask your VA provider to help your appointments occur in-person at the Kalispell, Missoula, or Bozeman VA clinics, at your home through VA Video Connect, or as telehealth appointments at your local telehealth room.

Eureka Telehealth Room

• The Eureka telehealth room is located at the Eureka VFW Post 6786 (114 Dewey Ave, Eureka, MT 59917).

Bozeman MSU Travis W. Atkins Telehealth Room (for Veteran students and faculty)

• In Bozeman, students and faculty can use the Montana State University's on-campus telehealth room in the Travis W. Atkins Veterans Support Center (136 Romney Hall). To learn more, contact  Todd Bucher, MSU Veteran Coordinator, at (406) 994-3661. The telehealth room is available Monday through Friday, from 8:00 a.m. until 4:00 p.m. 

University of Montana's Telehealth Room (for Veteran students and faculty)

• In Missoula, students and faculty can use the University of Montana's on-campus telehealth room in UM's Military and Veteran Services Office at 1000 E. Beckwith Avenue. To learn more, contact UM's Directory of Military and Veteran Services, Pat Beckwith, at (406) 243-2744. Or, contact UM's Daryl Lee, at (406) 243-2500. The telehealth room is available on Tuesdays, Wednesdays, and Thursdays from 9:00 a.m. until 12:00 p.m.