Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA North Texas health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA North Texas health care.

Mailing address

Dallas VA Medical Center
4500 South Lancaster Road
Dallas, TX 75216-7167

Garland VA Medical Center
2300 Marie Curie Boulevard
Garland, TX 75042-5706

Sam Rayburn Memorial Veterans Center
1201 East 9th Street
Bonham, TX 75418-4059

Main phone numbers

Phone:

• Dallas VA Medical Center: 214-742-8387
• Garland VA Medical Center: 469-797-2100
• Sam Rayburn Memorial Veterans Center: 903-583-2111

To use TeleType (TTY) services: dial 711.

Media and press

The office of communications & community engagement can assist local media with queries, interview requests, and expert information about VA North Texas Health Care System.

Phone: 214-857-1158
Email: NTXPublicAffairs@va.gov

After hours or on weekends, call the operator at 214-742-8387, and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), any person has a right of access to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

(Please do not submit FOIA requests for medical records.)

Requesting records maintained by VA North Texas Health Care System

You can file a FOIA request for records (other than medical records) maintained by VA North Texas. Complete the FOIA request form and return by email, fax, or mail.

Email: 549FOIA@va.gov
Fax: 214-462-4742
Mail:

Dallas VA Medical Center
Release of Information
4500 South Lancaster Road
Dallas, TX 75216-7167

Garland VA Medical Center
Release of Information
2300 Marie Curie Boulevard
Garland, TX 75042-5706

Fort Worth Outpatient Clinic
Release of Information
2201 SE Loop 820
Fort Worth, TX 76104

For questions about your request to VA North Texas Healthcare System

Phone:

• Dallas VA Medical Center: 214-857-1355
• Garland VA Medical Center: 903-583-6347
• Fort Worth Outpatient Clinic: 817-730-0063

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA North Texas.

Report an issue

• Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at ntxpublicaffairs@va.gov.

• Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

• Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018