Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Phoenix health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Phoenix health care.

Mailing address

Carl T. Hayden Veterans' Administration Medical Center
650 East Indian School Road
Phoenix, AZ 85012-1839

Main phone numbers

Local: 602-277-5551
Toll-free: 888-214-7264

To use TeleType for the Deaf (TTY) services: 711

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Submit requests for Phoenix VA Health Care System official records to:

Email: VHAPHOFOIA@va.gov
Mail:

VA Phoenix Health Care System
ATTENTION: FOIA Office
650 East Indian School Road
Phoenix, AZ 85012-1839

For questions about your request to VA Phoenix

Phone: 602-277-5551, ext. 5085

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Phoenix.

Report an issue

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Phoenix Health Care System.

Phone: 602-222-2667
Email: prphoenix@va.gov

After hours or on weekends please send an email to prphoenix@va.gov.

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at prphoenix@va.gov.