Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

VISN 4 RN clinical contact center

If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Pittsburgh health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Pittsburgh health care.

Mailing address

VA Pittsburgh Healthcare System
University Drive C
Pittsburgh, PA 15240-1003

Main phone numbers

Local: 412-822-2222
Toll-free: 866-482-7488

To use Telecommunications Device for the Deaf (TDD) services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about VA Pittsburgh Health System.

Phone: 412-822-3536
Email: VAPHSMediaRelations@va.gov

After hours or on weekends, call the operator at 412-822-2222 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), the press and the public have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

(Please do not submit FOIA requests for medical records.)

You can file a FOIA request for records (other than medical records) maintained by VA Pittsburgh by email, fax or mail.

Email: vhapthfoiaops@va.gov
Fax: 412-822-1185
Mail:
VA Pittsburgh Healthcare System
Privacy Office (136H2-A)
1010 Delafield Road
Pittsburgh, PA 15212

Contact the Privacy Office for questions about your FOIA request to VA Pittsburgh. Do not contact the Privacy Office for questions about medical records requests.

Phone: 412-822-1123 or 412-822-1124

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Pittsburgh.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vhapthwebteam@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181