Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Phone Refills (automated refill line)

Please call:

1-877-354-5196 and press option 2 for pharmacy refills. 

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at one of our VA W. G. (Bill) Hefner health care pharmacies.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

Salisbury VA Medical Center

                               Outpatient Pharmacy
                                Bldg 2, First Floor
                                1601 Brenner Ave 
                                Salisbury, NC 28144
                                Hours: 8:00 A.M. - 6:30 P.M. 

Kenersville VA Clinic

                               Outpatient Pharmacy
                                First floor
                                1695 Kernersville Medical Parkway
                                Kernersville, NC 27284
                                Hours: 8:00 A.M. - 4:30 P.M.

Charlotte VA Clinic 

                                Outpatient Pharmacy
                                First floor
                                3506 West Tyvola Rd
                                Charlotte, NC 28208
                                Hours: 8:00 A.M. - 4:30 P.M.

Contact us with questions about your prescriptions

Pharmacy support

Phone: 1-800-469-8262 and press option 1 for Pharmacy, then press option 2, to speak with a Pharmacy representative from Pharmacy Customer Care Center.

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

• Salisbury campus, Outpatient Pharmacy Building 2, 1st Floor
• Kernersville campus, Outpatient Pharmacy, 1st Floor
• Charlotte campus, Outpatient Pharmacy, 1st Floor