There are many ways for Veterans to make appointments.
If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.
Follow the instructions on this page on how to make an appointment by phone at this facility.
Schedule an Appointment
Schedule your appointment with a VA medical facility that accepts online scheduling, and
Veterans can schedule an appointment through a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)
With your online account, you’ll also be able to:
Track the status of requests 2. Send messages about requested appointments 3. Get notifications about appointments 4. Cancel appointments
Schedule a VA appointment online
Upgrade your MyHealtheVet account to premium. Upgrade your DS Logon account to premium. Locate the nearest VA-approved Urgent Care. Urgent Cares provide easy access to quality health care for the times when your primary care physician’s offices are closed.
Make or Cancel an Appointment
To make or cancel an appointment, please call the Medical Center at (919) 286-0411 or toll free at 1-888-878-6890 and enter the extension you wish to contact from the list below.
Veterans must have been seen in the VA system or by a VA community care provider within the last 24 months in order to use this benefit.
If a Veteran arrives at an urgent care network location and has any difficulty receiving care, they can call 1-866‑620‑2071 to receive assistance Learn more HERE.
VA Community Care For local Care In The Community questions for the Durham VA Health Care System and its community clinics call 919-286-6899. Urgent Care Information
Primary Care and Specialty Clinics
Clinic Hours: 8:00 am – 4:30 pm - Monday – Friday, except on Federal Holidays
Patient Aligned Care Teams
PACT – 1D Clinic: 919-416-8092
PACT – Women's Health Clinic: 919-416-8091
PACT – PRIME Clinic at Hillandale 1: 919-416-8090
PACT – Hillandale-1 Clinic: 919-383-6107
PACT – Raleigh-1 CBOC: 919-212-0129
PACT – Raleigh-3 CBOC: 919-755-2620
PACT – Clayton Clinic: 919-416-8010
PACT – Greenville HCC: 252-830-2149
PACT – Morehead City CBOC: 252-240-2349
location:
Clinics located off the main campus PACT – PRIME Clinic at Hillandale-1: 919-416-8090
Information to Help You Decide about Where to Receive Your Care
VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care.
Before making an appointment, you can find out the following information for a VA location:
- Wait times for primary care, mental health, and some of the most common specialties
- If same day services are available in primary care and mental health
- If Telehealth is available in primary care and mental health
- If a VA Medical Facility has an emergency room
- Facility contact information
- Veteran satisfaction scores
- Quality information comparing each VA and local area non-VA healthcare facilities
VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.
Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o Durham VA Health Care System, Medical Center
508 Fulton Street
Durham, North Carolina 27705
Phone: (919) 286-0411
Toll-Free: (888) 878-6890
For the location of an inpatient or their phone number, dial the Medical Center at (919) 286-0411 or 1-888-878-6890 then enter the patient's phone number or dial 0 for assistance.
OEF/OIF Veteran Contact Information
The VA can provide you with health care and benefits assistance if you have served in a recent theatre of combat operations.
If you are a recently discharged veteran with service in a theater of combat operations, VA can provide you with free medical care for five years from your discharge from active duty for conditions possibly related to your service, regardless of your income status:
For more information contact:
Susan Watkins, MSW, CSW, LCSW
Program Manager OOO Transition Care Management
(919) 286-0411, Ext. 177476 or 177645
or Toll-Free (888) 878-6890 Ext. 177040
Judi Bonami
OEF/OIF Clinic
(919) 286-0411, Ext. 177645
or Toll-Free (888) 878-6890, Ext. 177645/177476
Shelton M. Faircloth
Transition Patient Advocate
(919) 286-0411 Ext. 175952
or Toll-Free (888) 878-6890
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Former Prisoners of War
Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Dennis Mott at 919-286-0411, Ext. 177974.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at (919) 286-0411 Ext. 176006 (or 1-888-878-6890, Ext. 176006).
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
All Media should contact the Public Affairs Officer at (919) 286-7494 during normal operating hours or (919) 370--0040 after business hours.
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Access your medical records online or request a copy of your records from our Release of Information office.
Pay your VA Durham health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Durham health care.
Mailing address
Durham VA Medical Center
508 Fulton Street
Durham, NC 27705-3875
Main phone numbers
Local: 919-286-0411
Toll-free: 888-878-6890
To use TeleType for the Deaf (TTY) services: 711