Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Billing and insurance

Pay your Minneapolis VA health care bill online, by phone or by mail. You can also raise issues or address billing disputes.

Community care

Get local care in the community through approved non-VA medical providers.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Policies

Find VA policies on privacy and patient rights, family rights, visitation, and more.

Medical center map and driving directions

Find the Minneapolis VA medical center campus and use our interactive maps to get around the building.

Phone directory and mailing address

In an emergency, call 911 or go to the nearest VA or non-VA emergency room.

Find phone numbers for many of the administrative and program offices at Minneapolis VA health care. To use TeleType (TTY) services: dial 711.

Mailing address

Minneapolis VA Medical Center
One Veterans Drive
Minneapolis, MN 55417

Call center phone numbers

Please contact our call center if you need medical advice, have questions about your medication, or need to schedule a non-urgent appointment. Weekdays from 7:00 a.m. to 7:00 p.m.

Main phone: 612-725-2000
Toll-free: 866-414-5058

After hours

Please contact our VA Nurse Line if you need medical advice or have questions about your medication and it is after 7:00 p.m. or on a weekend/holiday.

Toll-free: 866-414-5058

Directory

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the Minneapolis VA Health Care System.

Phone: 612-467-3012
Email: VHAMINPAO@va.gov

After hours or on weekends, call the operator at 866-414-5058 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by Minneapolis VA

Fax: 612-467-2197
Mail:

Minneapolis VA Medical Center
Release of Information (17B2)
One Veterans Drive
Minneapolis, MN 55417

For questions about your request to Minneapolis VA

Phone: 612-467-1992

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Minneapolis.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, please contact our Web team.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for first responders

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community for help.

Veterans Crisis Line

Connect Veterans and their loved ones with caring, qualified Veterans Crisis Line responders for free, private help anytime 24/7.

Phone: 988 and press 1

Minneapolis VA health care

We provide Veterans with health care services at 15 locations in Minnesota and western Wisconsin.

Minneapolis VA Medical Center

Main phone: 612-725-2000

Mental health clinic: 612-467-4010

View our clinic locations and contact information.

Care for Veterans experiencing homelessness

Minneapolis VA Community Resource and Referral Center

Main phone: 612-313-3246

VA National Call Center for Homeless Veterans

24/7 phone: 877-424-3838