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Contact us

Veterans Crisis Line (24/7)

If you or a Veteran you care about is in crisis, connect with caring, qualified Veteran Crisis Line responders for free, private help anytime, 24/7. Just Dial 988 and press 1 for Veteran, text 838255 or click here to chat online.

Patient help and resources

Talk to a nurse, call 800-865-3384 and press 3

VA Health Connect makes it easier for you to get the right care, right now. A nurse will listen to your concerns, review your health records, and recommend what to do next.

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

National VA Homeless Veterans Hotline (24/7)

If you or a Veteran you care about is homeless, or at imminent risk of homelessness, connect with a trained VA staff member, 24 hours a day, seven days a week.
Phone: 877-424-3838

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Boston health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Boston health care.

Mailing address

VA Boston Healthcare System
1400 VFW Parkway
West Roxbury, MA 02132

Main phone numbers

Local:

Brockton VA Medical Center: 508-583-4500
Jamaica Plain VA Medical Center: 617-232-9500
West Roxbury VA Medical Center: 617-323-7700

Toll-free: 800-865-3384

To use TeleType (TTY) services: dial 711.

A – F

Adaptive Sports, Brockton campus, 774-826-1955
Adult Day Health Care, 800-864-3384
Advanced Low Vision Clinic, Jamaica Plain, 8th Floor, Room 8B-52, 800-857-3384 Ext. 45543
Ambulatory Diagnostic and Treatment Center (ADTC), Jamaica Plain, Ambulatory Care Bldg., 1st Floor, 800-865-3384
Amputation Rehabilitation Program, Brockton, 800-857-3364 Ext. 44863
Asbestos and Mesothelioma, West Roxbury Campus, Bldg 2, Rm. 115, 857-203-6202 or 617-909-912
Assistive Technology Services, West Roxbury Campus, Brockton Campus, and Virtually through VA Video Connect, 857-203-5117
Asthma and Bronchial Thermoplasty, West Roxbury, Building 1, Ground Floor, 857-203-6478
Audiology, Jamaica Plain, West Roxbury and Brockton campuses, 857-364-4730
Bariatric Surgery Program, West Roxbury Campus, 857-203-4023
COVID-19 Vaccines, VA Boston Healthcare System, 800-865-3384
Cafeteria and Retail Store, VA Boston, 800-865-3384
Cardiac Surgery, Jamaica Plain, West Roxbury and Brockton campuses, 857-203-6202
Cardiac and Pulmonary Rehabilitation, Jamaica Plain, 857-364-2692
Cardiology and Vascular Medicine, West Roxbury, 800-865-3384 Ext. 36004
Careers, VA Boston, 800-865-3384
Center for Returning Veterans (OEF/OIF), Brockton Campus and Jamaica Plain Campus, 857-364-2892
Chaplain Services, West Roxbury, Jamaica Plain and Brockton campuses, 800-865-3384
Chiropractic Care, Brockton campus and Jamaica Plain campus, 857-364-4964
Community Living Center, Brockton campus, Bldg. 4, 774-273-1457
Community Residential Care (CRC), Brockton campus, 774-826-1428
Compensation and Pension Clinic (C&P), Jamaica Plain campus, 857-364-3664/3665
Consultation Liaison - Psychiatry, West Roxbury campus, Note: Phone number is a pager, 617-705-8997
Contact the VA Boston Healthcare System, VA Boston, 800-865-3384
Counseling and Psychotherapy, Jamaica Plain, West Roxbury and Brockton campuses, 800-865-3384
Dental, Brockton and Jamaica Plain campuses, 800-865-3384
Depression and Anxiety, Jamaica Plain Campus, 857-364-2732, and and Brockton Campus, 774-826-2461
Dermatology, Jamaica Plain, West Roxbury or Brockton campuses, 857-364-5850
Donate or Volunteer, VA Boston, 800-865-3384
Education Academy, Jamaica Plain, 857-364-4447
Eligibility, VA Boston, 800-865-3384
Endocrinology, West Roxbury, 800-865-3384
Fisher House - VA Boston HCS, West Roxbury, 857-203-4000
Former Prisoner of War Program, Jamaica Plain, West Roxbury, Brockton and Causeway locations, 800-865-3384

G – M

Gastroenterology, Jamaica Plain, 6th Floor, Room 6A-46, 800-865-3384
General Internal Medicine, Jamaica Plain, Bldg. 9, 4th Flr., Suite 425, 800-865-3384
Geriatric Mental Health, Brockton Campus, 774-826-2834
Geriatrics Clinic, Jamaica Plain, West Roxbury and Brockton campuses, 857-364-4186
Gynecology, Jamaica Plain and Brockton campuses, 857-364-4841
Hematology/Oncology, Jamaica Plain and Brockton campuses, 800-865-3384 Ext. 44392
Home Based Primary Care, Jamaica Plain, Bldg. 9, 857-364-6772 or 774-826-1340
Home Telehealth, Outpatient, 800-865-3384
Homemaker/Home Health Aide, Call 800-864-3384
Inpatient Psychiatry - Mental Health Inpatient Care, Brockton Campus, Bldg. 2, 774-826-2324
Inpatient Rehabilitation Programs, West Roxbury, 800-865-3384
Inpatient palliative care and hospice program, Brockton, 774-273-1457
Internships, Fellowships and Affiliation, Jamaica Plain, West Roxbury and Brockton campuses, 800-865-3384
Kinesiotherapy, Brockton, 800-865-3384
Lesbian, Gay, Bisexual and Transgender Coordinator
Brockton Campus - 774-826-1109
Jamaica Plain Campus - 857-364-5983
West Roxbury Campus - 857-203-5183
Low Vision and Blind Rehabilitation, Brockton, 800-865-3488
Media and News, VA Boston, 857-203-5879
Mental Health, Brockton Campus, 774-826-1778, and Jamaica Plain Campus, 857-364-5647
Mental Health - ICIRT - formerly Serious Mental Illness, Brockton and Jamaica Plain campuses, 774-826-2556 or 857-364-5647
Mental Health - Intensive Case Management - MHICM, Brockton Campus, 774-826-1665
Military Sexual Trauma, Brockton Campus, Jamaica Plain Campus and West Roxbury Campus, 857-364-3611 or 617-435-5956

N – Z

Occupational Therapy, Jamaica Plain, West Roxbury and Brockton campuses, 800-865-3384
Optometry, Jamaica Plain, West Roxbury, Brockton, Lowell and Causeway locations, 857-364-5796
Outreach, Jamaica Plain, Room 10B81, 857-364-5934
Palliative Care and Hospice, Brockton, Bldg. 4, West Roxbury, Ground Floor Clinics, Jamaica Plain, 9D, 857-364-4186
Pathology and Laboratory Medicine, Brockton, Jamaica Plain, West Roxbury, Causeway Street and Lowell locations, 800-865-3384
Patient Advocate, VA Boston, 800-865-3384
Pharmacy, Jamaica Plain, Brockton and West Roxbury campuses, 800-865-3384
Physiatry, Jamaica Plain, West Roxbury and Brockton campuses, 800-865-3384
Physical Medicine and Rehabilitation Service, Jamaica Plain, West Roxbury and Brockton campuses, 800-865-3384
Physical Therapy, West Roxbury, Jamaica Plain, Brockton and Lowell locations, 800-865-3384
Post Traumatic Stress Disorder - PTSD, Brockton Campus, 774-826-1778, and Jamaica Plain Campus, 857-364-5647
Primary Care, Jamaica Plain, West Roxbury, Brockton, Plymouth, Causeway, Lowell, Quincy and Framingham locations, 800-865-3384
Primary Care Behavioral Health Program - PCBH, Brockton Campus, Jamaica Plain Campus and West Roxbury Campus, 857-203-5529
Prosthetics and Sensory Aid Department, Jamaica Plain, West Roxbury and Brockton campuses, 857-364-5426 or 857-203-6312
Psychosocial Rehabilitation Recovery Center - PRRC, Brockton Campus, 774-826-1960, and Causeway Street VA Clinic, 617-248-1071
Pulmonary, Allergy, Sleep, and Critical Care Medicine, Jamaica Plain, Brockton and West Roxbury campuses, 857-203-6427 or 857-203-6478
Radiation Therapy, Jamaica Plain, Basement, 800-865-3384 Ext. 45629
Radiology, Jamaica Plain, West Roxbury and Brockton campuses, 800-865-3384
Rehabilitation Promoting Prevention and Improved Resilience (REPPAIR), Jamaica Plain Campus, Building 1, 12th Floor, 857-364-2522
Release of Information, VA Boston, 800-865-3384
Renal Service, West Roxbury and Jamaica Plain campuses, 800-865-3384
Research, Jamaica Plain, 800-865-3384
Respite Care, Brockton, Bldg. 4, 800-865-3384 Ext. 35681
Rheumatology, Brockton, West Roxbury and Jamaica Plain and Causeway, 800-865-3384
Short Term Case Management, Jamaica Plain and Brockton campuses, 800-865-3384
Smoke-Free Services for Veterans, VA Boston Healthcare System, 800-865-3384
Social Work, Jamaica Plain, West Roxbury, Brockton, 800-865-3384
Speech Pathology, Jamaica Plain, West Roxbury and Brockton campuses, 857-203-6777
Spinal Cord Injury SCI Center, West Roxbury, Building 2, 2nd Floor, 800-865-3384 Ext. 35128
Substance Use Disorder, Brockton Campus, 774-826-1778, and Jamaica Plain Campus, 857-364-5647
Urology, Jamaica Plain, West Roxbury and Brockton campuses, 857-364-6150
VA Boston Police, Brockton, Jamaica Plain and West Roxbury campuses, 774-826-2530 or 774-826-1107
Veteran Directed Care, Outpatient, 800-865-3384
Veterans CARE Project, Jamaica Plain, 857-364-3443
Veterans and Families Advisory Board - VFAB, Brockton Campus, Jamaica Plain Campus, 774-826-2834
Virtual Healthcare Resources, West Roxbury, Brockton and Jamaica Plain campuses, 857-364-4418
Wheelchair and Seating Clinics, Brockton, Jamaica Plain, West Roxbury and Lowell locations, 800-865-3384
Women's Comprehensive Primary Care and Gynecology, Jamaica Plain, West Roxbury, Brockton, Causeway, Quincy, Framingham, Plymouth and Lowell locations, 800-865-3384

Media and press

The Office of Public Affairs can assist local media with queries, interview requests and expert information about the VA Boston Healthcare System.

Phone: 857-203-5879

After hours or on weekends, call the operator at 800-865-3384, and ask for the administrator on duty.

Contact:

Staff profile

Winfield Danielson

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Boston Healthcare System

Email: Coming soon!
Fax: Coming soon!
Mail:

Brockton VA Medical Center
Release of Information
940 Belmont Street
Brockton, MA 02301

Jamaica Plain VA Medical Center
Release of Information
150 South Huntington Avenue
Boston, MA 02130

West Roxbury VA Medical Center
Release of Information
1400 VFW Parkway
West Roxbury, MA 02132

For questions about your request to VA Boston health care

Phone: 800-865-3384

Additional FOIA request information

Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Boston.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vhabhswebmaster@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018