Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

VISN 4 RN clinical contact center

If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Wilmington health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Wilmington health care.

Mailing address

Wilmington VA Medical Center
1601 Kirkwood Highway
Wilmington, DE 19805

Main phone numbers

Local: 302-994-2511
Toll-free: 800-461-8262

To use TeleType for the Deaf (TTY)services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Wilmington Health System.

Phone: 302-994-2511, ext. 5389
Email: pao.wilmington@va.gov

After hours or on weekends, call the operator at 800-461-8262 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Wilmington

Fax: 1-844-531-7818
Mail:
Department of Veterans Affairs 
Claim Intake Center 
P.O. Box 4444
Janesville, WI 53547-4444

For questions about your request to VA Wilmington

Phone: 302-994-2511 or 800-461-8262

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Wilmington.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email pao.wilmington@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for Law Enforcement and First Responders

National 24-hour VA Hotlines

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.

 • Call 988 then Press 1, 24/7.

 • Chat online at https://www.veteranscrisisline.net/get-help-now/chat/ 

 • Text to 838255

Homeless Hotline: 877-424-3838

24-hour Services at Medical Center

VA Police Dispatch: 302-994-2511, Ext. 5280

Emergency Department Triage: 302-994-2511, Ext. 5209

Emergency Department Front Desk: 302-994-2511, Ext. 5219

Emergency Department Front Desk: 302-994-2511, Ext. 4815

After Hours Nurse Triage Call Center: 302-994-2511, Ext. 3

Hospital based Resources

Monday - Friday  8:00 A.M. - 4:00 P.M.

Suicide Prevention Coordinators

New Castle County: Kent Johnson, LCSW,  302-275-5676

Kent & Sussex County: April Filiaggi, LCSW, 302-354-7052

New Jersey: Matthew Jacobs, LCSW, 302-300-6570

Veteran Justice Outreach

New Castle, DE, Salem, NJ: John Walter, LCSW, VJO Specialist, 302-379-2085

New Jersey & Delaware: Barbara Gibbons, LCSW, VJO/HCRV Specialist, 302-287-1286

Kent & Sussex Counties, DE: David Parsons, LCSW-C, VJO Specialist, 302-274-8156

Atlantic, Cumberland & Cape May Counties, NJ: J. Jake Sanders, LCSW, VJO Specialist, 302-518-3729

Homeless Outreach

NJ & DE: Althea Hall, LCSW, 302-588-3290

Recovery Clinic

NJ & DE: Brian Wayland, LCSW, 302-994-2511, Ext. 7726

NJ & DE: Henry Tucker, LCSW, 302-994-2511, Ext. 4663

Mental health clinic: 302-994-2511, Ext. 4805

Women’s’ Health

NJ & DE: Anne Brown, NP, 302-994-2511, Ext. 4976

NJ& DE: Melissa Stoops, RN, 302-994-2511, Ext. 4846

Community Based Outpatient Clinics

Monday – Friday 8:00 A.M. - 4:00 P.M.

Kent County, Dover, DE: 302-994-2511, Ext. 2400

Sussex County, Georgetown, DE: 302-994-2511, Ext. 2300

Cumberland County, Vineland, NJ: 302-994-2511, Ext. 6500

Atlantic County Northfield, NJ: 302-994-2511, Ext. 2800

Cape May County Cape May, NJ: 302-994-2511, Ext. 2580

Patient Advocates

NJ & DE: Charles Wilson, 302-994-2511, Ext. 4330

NJ & DE: Diane Bowen, 302-994-2511, Ext. 5436

Privacy and FOIA Officer

NJ & DE: Doug Pollock, 302-994-2511, Ext. 4740

Regional Office Information

Regional Office, Appointment Scheduling: 302-994-2511, Ext. 4845

Regional Office, General Inquiries & Status Updates, contact the VA National Call Center: 1-800-827-1000

Cemetery Information

Apply for and manage the VA benefits and services you’ve earned as a Veteran, Servicemember, or family member—like health care, disability, education, and more.  www.cem.va.gov

Delaware Veterans Memorial Cemetery - New Castle County

Barbara Cooke, Cemetery Manager Phone: 302-834-8046,  FAX: 302-834-3787

Delaware Veterans Memorial Cemetery - Sussex County

Gregory Bee, Cemetery Administrator Phone: 302-934-5653, FAX: 302-934-5647