Media, FOIA, Privacy or Request Records
Media and Press
The Public Affairs Officer can assist local media with queries, interview requests, and expert information about the Spokane VA Healthcare System.
Phone: 509-434-7378
After hours or on weekends, call the operator at 800-325-7940 and ask for the administrator on duty.
FOIA Requests and Privacy Issues
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law. Click here to learn more.
Request Medical Records
Access your medical records online or request a copy of your records from our Release of Information office.
Our Medical Records staff, also known as "Release of Information (ROI)," are experts in patients rights and medical records. ROI can assist Veterans with the following:
• access to medical records
• obtaining copies of medical records
• requests to amend medical records
• completion of forms for benefits, insurance, and other reasons
Telephone: 509-434-7520
Mail:
Spokane VA Healthcare System
Release of Information Office
4815 North Assembly Street
Spokane, WA 99205-6185
Report Fraud or Patient Care Safety Issues
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital leadership. If leadership does not address or resolve your concerns, contact the Joint Commission, below:
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018