In this guide

↓ What is a "Health Service Caregiver Page"?

↓ Before you start

↓ How to find existing detail page content to edit

↓ How to edit page content

     ↓ Page title and introduction

     ↓ Table of contents

     ↓ Adding care coordinators

     ↓ Care we provide section

     ↓Additional local downloadable resources

     ↓ Related links

     ↓ Editorial workflow

What is a "Health Service Caregiver Page"?

Based on Veteran research and feedback, the new VAMC websites no longer have pages for every health service. We learned that by providing all of this information to Veterans using accordions on the health services listing page and each facility page we could keep a "Create-Once-Publish-Everywhere" COPE model and create a usable experience on mobile and desktop.

However, some of these services have care coordinators within each healthcare system. Veterans have told us they want and we are now required to provide the names of these care coordinators for each of these services using special pages. The required services are:

• Mental health care
• Suicide prevention
• Caregiver support
• Homeless Veteran care
• LGBTQ+ Veteran care
• Minority Veteran care
• Patient advocates
• Returning service member care
• Women Veteran care

By providing specific names and photos, rather than an office name we not only comply with the VHA directives, but we also align with Veterans' expectations and we help to humanize the VA for our Veterans.

Before you start

Before you start, we recommend that you have created all of the staff profiles for each of the care coordinators you will be adding to the specific Health Service Caregiver page you are editing.

How to find an existing VAMC detail page to edit

1. On your homepage after logging in, find the section you want to edit under Sections and click on it.
2. Under the filter for Content type, select VAMC Detail Page.
3. If you know one or more words in the page title, enter it in the Title contains field.
4. Click Apply.
5. Under the results, find the page you’d like to edit and click Edit next to its name.
6. Proceed to the directions for editing page content.

How to edit page content

As a content editor, you have several page elements available to work with as you build or edit a page. Learn about how to use different page elements to create effective content for site visitors.

Title and introduction

The page title and introduction is national content that will be hardened in the future. Any changes you make in this area may be discarded.

Page introduction

Please do not change the page introduction on any of the Health Service Caregiver Pages. This language will be hardened in the future and any changes you make will be lost.

VHA Digital Media and the Office of the CTO are continually working with the national program offices to ensure that this content aligns with the Veterans needs, the program offices' intent, and plain language and other style standards for VA.gov.

Table of contents

Please leave the table of contents disabled on the Health Service Caregiver pages. To comply with the VA.gov styleguide, we only want to enable the Table of Contents when the page is very long.

Featured content

We use this content only on the Suicide Prevention page to call attention to the Veteran Crisis line to ensure that:

• Veterans who are looking for immediate support can access that information quickly
• Veterans can understand and differentiate that the Suicide prevention coordinators are only available during business hours

This content is required, will be hardened, and we do not use "Featured content" on any other Health Service Caregiver page at this time. Please do not make any changes to this content or add this to any other health service caregiver page as it may be lost when hardened.

Adding care coordinators

This is the place where as an editor, we ask that you add the profiles of your local program coordinators. Remember you are required to provide named contacts for each of these programs. We ask that you also add photos of these individuals to help to 'humanize' VA.

Care we provide section

We will be adding the same content as the "Care we provide" section from your System Health Service of the same name as part of our hardening activities. This content may have been manually added for you by the VAMC upgrade team as part of the upgrade process.

Additional local content section

As we harden this content, we will be providing an additional Rich Text content block for you to add additional local content as necessary to this page.

Related links

The related links for Health Service Caregiver pages are national content. Any changes you make to related links will be discarded when the page is hardened.

Additional local downloadable resources

We greatly discourage the use of PDFs. They are the primary reason of 508-related non-compliance on VA.gov because many of the checks are not completed &emdash; especially the manual checks such as reading order and color contrast. There are often better ways to share content that are not only better for Veterans but are better for your business.

We understand that in the near-term, PDFs may need to be posted so you are able to add up to three downloadable resources. You are required to complete all 508-related checks on downloadable files.

The Web Governance Board, VHA Digital Media, and the Office of the CTO are working hard to teach alternatives to using PDFs for content dissemination that may make these files obsolete in the near future.

Editorial workflow

Complete all parts of the Editorial workflow panel.

1. Click Save as and select a moderation state based on your business processes.
2. Enter a Revision log message that tells other editors what changes you made.
3. Click Save to save your changes and unlock the edit form.