In the guide:

↓ The Veteran-centered purpose

↓ Purpose of the content type

↓ Edit a VAMC System Billing and insurance page

↓ How to edit an existing location

↓ How-to video

The Veteran-centered purpose

"As a Veteran, I want to know where to go for billing and insurance services at this VAMC system, including specific information about the location and operating hours of the billing and insurance office."

Purpose of the content type

The new VAMC websites focus on Veteran tasks. We defined these tasks through our research with Veterans and continuous feedback we receive on the new websites. One of the top tasks Veterans look to accomplish relates to any medical bills associated with their VA medical care as well as insurance questions.

The majority of this content is standardized across all medical centers, so some of this content is maintained by VHA Digital Media at the national level while other parts of the content are editable by the local VAMC editors.

Editors can add one or more facility locations that includes:

• Facility information
• Floor/room number
• Contact information such as a phone number or email address
• Hours

Edit a VAMC System Billing and Insurance Page

1. On your homepage, after logging in, click the name of the section you want to edit.
2. From the content page, click the Content type dropdown menu and select  VAMC System Billing and Insurance.
3. Click Apply. 
4. Click Edit next to the Billing and Insurance page in the results list that you want to edit. 
5. The Billing and Insurance page will open. Some information will not be editable because it is national, centralized content that is the same across all healthcare systems. This helps ensure that Veterans get consistent information. 

Add phone inquiry details

1. To add information on how Veterans can reach your office about copay balances by phone, click For inquiries by phone about copay balance.
2. Enter the specific phone number in the Phone number field.
3. In the Hours table, add the days and hours that they can call that phone number for assistance. 

Add a location

Under Billing and insurance locations, you can add information about the places at each facility where Veterans can go get information about their copay balances in person. 

1. To add a facility, click Add facility (opens in a new window).
2. A new window will open. It will say Create VAMC Facility Non-clinical Service at the top. The Billing and insurance service type will automatically appear in the Service dropdown. 
3.  Click the Facility dropdown to select the specific facility for which you want to add information. 
4. Click the Address field and enter the information for:
   1.  Name of the office or location
   2. Building name/number
   3. Wing, Floor, or Room number
5. By default, the CMS will use the street address of the facility. If your location has a different street address, uncheck the box that says Use the facility's street address?. Enter the different address information in the fields that appear below.
6. Click the Hours field to provide the operating hours for this service location.
7. The Use the facility's hours field will allow you to use the facility's operating hours, provide specific hours for this location, or not to specify hours for this service.
   1. By default, the CMS will use the facility's operating hours. 
   2. To specify the operating hours for this service, click Provide specific hours for this service. A new set of fields will appear where you can add operating hours for each day of the week.
   3. Choosing Do not specify hours will not show hours for this service location.
8. To add more details, use the Additional Hours options field.
9. Click the Contact info field to add up to five phone numbers for this location.
10. Click Phone. By default, the CMS will use the general facility phone number. To add a different phone number, uncheck the box that says Use the general facility phone number. 
    1. Click Add new phone number. If the number is for fax, SMS, or TTY, click the Type dropdown and choose the appropriate option. 
    2. Add the phone number. Use the Label field to indicate what office, department, or program can be reached at this number.
    3. Click Create phone number.
11. Repeat to add more phone numbers as needed. You can add up to 5 phone numbers for this location.
12. Under Contact info, you can also add email addresses for this location.
13. Click Email, then click the Add new email address button.
    1. Add the email address into the Email address field.
    2. Use the Label field to indicate what office, department, person, or program can be reached at this email address. 

Add another service location to this facility

If this facility has more than one location that offers Billing and Insurance services, click "Add another service location" and complete the previous steps again.

Save your work

1. Click the Save as dropdown field and choose Draft if you want to save your work but not publish, or click Publish if the content is ready to be published. 
2. Add a revision log message to tell yourself or others what changes you have made.
3. Click the Save button. 
4. Close the window. You will return to the VAMC Billing and Insurance page.
5. Click the refresh button on your browser to view the new location. A pink background means that a location has not yet been published. 
   1. When you are ready to save the edits to the Billing and insurance page:
      1. Click to select a Save as state and enter a Revision log message. For more information on each state read the Editorial Workflow article.
      2. Click Save.

How to edit an existing location

You can edit an existing Billing and insurance location from the VAMC System billing and insurance page.

1. To make changes to an existing facility, click Edit locations at this facility (opens in a new window).
2. The facility non-clinical service page will open in a new window.
3. Follow the steps above to change the address, hours, or contact information.
4. When finished, click to select a Save as state and enter a Revision log message. For more information on each state read the Editorial Workflow article.
5. Click Save.
6. Close the window. You will return to the VAMC Billing and Insurance page. 
7. Click the refresh button on your browser to view the revised location.
8. When you are ready to save the edits to the main Billing and insurance page:
   1. Click to select a Save as state and enter a Revision log message. For more information on each state read the Editorial Workflow article.
   2. Click Save.

How-to video

Watch the how-to video (6 minute YouTube video, opens in a new tab)