The Veteran-centered purpose 

As a Veteran, family member, or caregiver, I want to understand what a CLC or domiciliary is, and learn about what health services it provides, so that I can understand what kind of care I can receive at a CLC or domiciliary.

Content intent 

The Community Living Center and domiciliary detail pages are the official Veteran-facing records that describe to Veterans, caregivers, and their families the following information: 

• What a CLC or domiciliary is 

• Who is served and eligibility 

• How to contact the facility and business hours 

• Facility location, parking, and transportation 

• Types of care your facility provides to Veterans  

Before you start 

• You must have a CMS account 

• You must create a new detail page   

You must be able to answer the following questions:  

• What specific services do you offer Veterans? 

• Are referrals required? (Yes/No) 

• Are walk-ins accepted? (Yes/No) 

• Can the Veteran schedule an appointment online? (Yes/No) 

• Where is the facility, and what are the business hours? 

• What are the visiting hours and visiting policy?  

• If the program is within another facility, which buildings or rooms does the program occupy? 

• Which options are available to Veterans, caregivers, and their families for parking? Is there a cost for parking?  

• How will transportation be provided to Veterans if needed? 

• Are wheelchairs available? (Yes/No) If so, where? 

Page structure and guidelines 

The purpose of these pages is to provide access to care. We recommend making as few edits to the page template as possible, but in a way that provides Veterans, caregivers, and their families the specific information they need to contact you and benefit from your services.  

Even if you wish to share a lot about your program with your audience, editing this template in a concise, clear manner will result in a better user experience and better communication to your audience (less is more). 

The rest of this article breaks the page into each section of the web page from top to bottom, and describes how edits should (and should not) be made. 

Instructions to create page

Under the Manage Section hover over Content and click on

• Add Content
• Click on VAMC detail page

Page title 

You'll need to edit the page title. Page title should reflect the facility or department name along with a clarification if this is a “Community Living Center” or "Domiciliary”.  If your CLC or Domiciliary is named, you must use the official name of the facility.    

Keep the following items in mind: 

• If further changes to the page title are needed, only use formally approved program titles. 

• Do not use lengthy titles, jargon, or marketing language. 

Page introduction

Add an introduction that helps visitors understand if information on the page is relevant to them.

Meta Tags

Add a description to be used in search results, social media shares, and teaser listings.

Featured Content

The following information must be cut and pasted into the featured content section.  This will highlight this information as it is extremely relevant to the Veteran.

Copy below this point:

If I’m a Veteran, can I use community living services?

You may be eligible for the VA Coatesville Community Living Center Program if you meet all of the requirements listed below.

All of these must be true:

•   You're signed up for VA health care, and
•   We conclude that you need community living services to help with your ongoing treatment or personal care, and
•   There is space available

We may also consider other factors, like your service-connected disability status or insurance coverage.

Your VA primary health care provider or VA social worker can contact us in 2 ways to start the screening and admissions process:

•   They can submit a request online (this is called a consult), or
•   They can call our admissions coordinator

Note: As a Veteran, you can also call us directly to start the admissions process. You should be ready to share medical and financial documents when you call.

If you're not currently in the VA health care program, you can apply for benefits now.

Apply now

Main Content

Click on Add Content and select Content block, rich text.  It is recommended that you used a new rich text, content block for each of the sections below to allow for ease of update or corrections.

Depending on your facility type add the below information:

About the Community Living Center (CLC facility pages only)

Add information about the facility to this section are required, Please use the following example to start:

Copy and past below:

Community Living Centers are VA nursing homes, but they represent "home" as much as possible. We have activities for Veterans of all ages. You can decorate your room. There are are family-friendly places for you to entertain guests, and pets are allowed to visit or live with you.

Some Veterans stay for a short time, and others stay for the rest of their lives. We provide you with nursing home level of care, including help with activities of daily living.

As you age, we offer a range of medical and support services to help you stay as healthy, active and independent as possible. We also offer help to family members and caregivers who may support you.

When adding additional information please adhere to the following:

• Keep your own content short, relevant, and concise. 

• Your own content should be a short paragraph, about 1 or 2 sentences. 

Who can get help from domiciliary services? (Domiciliary pages only)

We recommend that you information from the below example.  You may wish to update the template with specific language of that sentence details similar to the following:

• Total number of rooms
• Number of room by gender types
• Special access rooms, similar to computer or television room.

Copy and paste the following section information:

Who can get help from domiciliary services?

Our Homeless Domiciliary Program is for Veterans who are homeless or at risk of becoming homeless, and are willing to return to independent living through employment or education. The program depends upon personal responsibility and problem-solving to achieve the goal of independent living. 

Add additional information:

If you need to go into more detail about programming and/or beds, make that sentence into its own paragraph and keep the paragraph as short and concise as possible.  

Referral section

Add a new Content block, rich text with the similar information listed below.  The default to this section states that referrals for these programs are not required.  Please confirm and update accordingly.

If you require referrals for your own CLC or domiciliary programs, edit the body text in this section as follows: 

• Provide a brief explanation of the process or who to contact, so Veterans can easily understand and follow your process. 

• If an approval or referral is required, be specific about which person, department, or program provides the referral. 

• As needed, add hyperlinks (for example, a contact phone number, health service, program, or other page that explains the process to Veterans). 

• When adding links, use easy-to-understand link text so Veterans understand what the link is for and how it should be used. 

• Any content you add should be relevant, concise, and minimal. 

You can cut an paste the following if you do not require referrals.

Referrals

This program does not require a referral. 

Care we Provide

• Add a new Content Block, rich text for this section

Edit this section as to include a list of the specific services your CLC or domiciliary provides Veterans. We do not recommend going into more detail.  

If warranted, provide to other pages as needed. Use Drupal nodes for your links where possible. 

Contact us

• Add a new Content Block, rich text for this section.

After adding the "Contact Us" Title, Use the address block formatting for the following information:

• In the rich text editor select "Styles", and "Address block"
• Add name of Community Living Center/Domiciliary and/or building name
• Add full physical address
• Add phone number
• Add business hours
• If additional information is needed, such as a hyperlink to a campus map, include it. Keep other text to a minimum. 

Prepare for your Visit section

• Add a new content block and select rich text and add the title section as below:

Prepare for your visit

• After the title add a new content block and choose Accordion group.

Here you will add the following accordions, similar to a VAMC Facility page "Prepare for your Visit" Section

• Parking

Include information of where to park, cost of parking, accessibility for wheelchairs, and other information that will help the Veteran find the correct place to park and enter the facility.

• Transportation

Some Veterans do not drive and need information on how to reach the facility.  Please include information of how to reach the facility like local transportation, or regional DAV transportation information

• Visitor hours

Visitor information and requirements when visiting the facility

• Campus or facility map (Optional)

If available you can add a facility map, or directions to the facility